Last updated: April 2026
These Terms & Conditions (the “Terms”) govern your access to and use of the Skipwash Corp. (“Skipwash”) website, mobile applications, and related services (the “Platform”) and constitute a legal agreement entered into by and between you and Skipwash. By creating an account, placing an order, or using Skipwash, you agree to be bound by the Terms and Conditions set forth herein.
BY USING THE PLATFORM, YOU ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THESE TERMS AND CONDITIONS, OUR PRIVACY POLICY, AND OUR CUSTOMER CARE GUIDELINES. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, THE PRIVACY POLICY, OR THE CUSTOMER CARE GUIDELINES, YOU MUST NOT ACCESS OR USE THE PLATFORM.
You agree to periodically review the terms and conditions in order to be aware of any such modifications and your continued use shall be your acceptance of these.
Table of Contents
Coordination Platform. Skipwash Corp. (“Skipwash,” “we,” “us,” or “our”) operates a laundry and dry-cleaning coordination platform for residents of buildings Skipwash has entered into a partnership with (a “Partnered Building”).
Skipwash does not perform cleaning. All laundry, dry-cleaning, pressing, and processing services are performed solely by independent third-party vendors (each a “Service Provider/Partner”). Skipwash does not clean, press, wash, dry-clean, or process any garments. Skipwash is not responsible for the quality, outcome, or safety of cleaning services.
Skipwash does not perform deliveries. All pickup and delivery logistics are performed by independent delivery partners/providers. Skipwash is not responsible for the timeliness, safety, or accuracy of pickups or deliveries.
Fixed Schedule Service. Skipwash operates and manages pickup and delivery schedules per building (e.g., Monday pickup, Wednesday delivery). Specific days and times are communicated through the App and may vary by building. Skipwash is not an on-demand service.
Tracking System. Skipwash utilizes a proprietary QR code and weight-tracking chain-of-custody system.
Payment Processing. All payments are processed by Stripe, Inc. (PCI DSS Level 1 certified). Skipwash does not store full credit card numbers.
Resident Acknowledgment. By creating or maintaining a Platform account, you represent and warrant that you are a resident of a Partnered Building. Access to and use of the services is expressly conditioned on your continued residency in a Partnered Building.
To remain eligible, you must:
Skipwash reserves the right, at any time and at its discretion, to verify your residency status. Your eligibility to access the services will automatically terminate if you cease to reside in a Partnered Building or if your building is no longer partnered with Skipwash, without notice.
In order to maintain account security, you shall be responsible for choosing a strong and unique password, not sharing account credentials, and logging out of shared devices. You agree to notify support@skipwash.com immediately of suspected unauthorized access.
Accounts are individual and each person must create their own account. Account sharing between residents, household members, or any other persons is strictly prohibited. You are responsible for all orders placed through your account. Claims may only be submitted by the account holder. If multiple residents in the same unit wish to use Skipwash, each must create a separate account and maintain their own subscription.
You may request account closure at any time by contacting support@skipwash.com. Upon closure:
Account closure does not release you from any outstanding obligations, including unpaid balances or pending claims.
Skipwash offers wash & fold laundry services with the following plan options:
Each wash & fold bag holds up to 15 lbs. If a bag exceeds 15 lbs, an overage charge may apply as displayed in the App at the time of order.
You acknowledge and agree that dry-cleaning is offered as a one-time, itemized service only (no subscriptions). Minimum order: CAD $40.00 per order. If your selected items total less than CAD $40.00, the order will not be processed. Individual items are priced as displayed in the App.
You acknowledge and agree that each wash & fold service includes one (1) Skipwash bag per scheduled pickup. Each bag holds up to 15 lbs. If a bag exceeds 15 lbs, you agree to pay an overage charge, if applicable, and any such overage charge shall be displayed in the App. You acknowledge and agree that additional bags are not included and cannot be added to a single pickup.
Skipwash may provide branded bags at no charge for wash & fold services. Skipwash bags remain Skipwash’s property and must be used for all wash & fold orders. You acknowledge and agree to use only Skipwash bags or containers for wash & fold service. If your bag is lost or damaged, contact support@skipwash.com for a replacement. For dry-cleaning, garment bags or packaging may be required and are the customer’s responsibility; costs for dry-cleaning bags are as displayed in the App.
You acknowledge and agree that Skipwash bags shall remain the property of Skipwash throughout the duration of your subscription and shall be returned immediately to Skipwash upon the termination or cancellation of your subscription with Skipwash.
You acknowledge that prices for both wash & fold and dry-cleaning services may vary by building location. Your building’s pricing is displayed in the App before you place an order.
You acknowledge and agree that pickup and delivery shall only occur on fixed days and times per building (e.g., Monday pickup at 8PM, Wednesday delivery at 5PM). Your building’s schedule shall be displayed in the App. Skipwash is not an on-demand service. Schedules may be adjusted by Skipwash with notice.
Orders are delivered to your building’s concierge, front desk, designated secure area, or directly to your unit, as determined by your Partnered Building’s setup. You will be notified through the App when your order is delivered. You shall be responsible for the prompt pick-up of your items. Once delivered, you are solely responsible for your items and Skipwash shall not be responsible for your items if they go missing following their return to the designated drop-off location.
Once the delivery partner completes the delivery scan and photographs the bag at the designated delivery location, the service is complete and risk of loss transfers to you. You are responsible for collecting your order from the delivery location. Skipwash, the Service Providers, and your Partnered Building are not responsible for loss, damage, theft, or mishandling of your order after the delivery scan is completed at the correct location. By using the Platform, you acknowledge and agree that the designated delivery location is an acceptable location for your order to be left, and you accept the risk of leaving your order at that location until you collect it.
You acknowledge and agree that all cleaning services are performed by independent laundry service providers or dry cleaners, not by Skipwash, and that Skipwash shall not be responsible for the cleaning services provided.
You acknowledge and agree that all deliveries are performed by independent delivery partners, not by Skipwash, and that Skipwash shall not be responsible for the delivery of your items.
You are solely responsible for ensuring that all garments and items submitted are suitable for professional cleaning services and comply with Skipwash’s accepted item guidelines as set forth herein and as may be amended from time to time.
Skipwash and its Service Providers reserve the right, in their sole discretion, to refuse, reject, or return any item that is prohibited (as set forth in Section 4.1 below), unsafe, unsuitable, non-compliant, or otherwise deemed inappropriate for cleaning. Skipwash and the applicable Service Provider shall not be responsible for any costs that arise from the return of such rejected item, including the cost for the use of the Platform.
You shall not remove, alter, obscure, or intentionally damage any QR code, tag, or identifier affixed to an item. Skipwash is not responsible for delays, loss, or inability to process items where identification codes have been tampered with or compromised.
You must not submit any item that is hazardous or has hazardous materials, is unsafe, illegal, or is otherwise unsuitable for handling or cleaning. Prohibited items include, without limitation: biohazardous items (including bodily fluids/waste or medical waste), sharp objects, items containing liquids or substances that could leak, illegal items, items infested or suspected of being infested with pests of any kind whatsoever (including bed bugs, lice, or other insects), or any other item that could damage equipment, contaminate other orders, or pose a safety risk.
Skipwash and its Service Providers reserve the right, in their sole discretion, to refuse, isolate, return, or dispose of any prohibited or non-compliant item(s).
You acknowledge and agree that if you submit a prohibited item and such submission results in damage to vendor equipment, other customers’ orders, delivery partner property, injury to any Service Partner, or to any other person, you are solely liable for all resulting harm, claims, and damages and shall fully indemnify Skipwash and its Service Partners, in accordance with Section 10, for all claims, costs, liabilities, and expenses arising from the prohibited item(s).
You acknowledge and agree that prices for services are determined through the Skipwash platform and may vary between Partnered Buildings, service type, or other factors, as displayed at the time of order.
You acknowledge and agree that payment is due in full at the time of order confirmation for one-time orders, and on a recurring basis per applicable billing cycle for subscription services. All applicable taxes, including harmonized sales tax (HST), will be added to the prices shown at checkout on the Platform.
By placing an order, you authorize Skipwash and its third-party payment processor, including Stripe, to charge your selected payment method for all amounts due, including applicable taxes, fees, and any authorized adjustments.
Dry-cleaning orders are subject to a minimum order value of CAD $40.00, exclusive of taxes and fees.
To ensure payment security, card information is entered directly into Stripe’s PCI DSS Level 1 environment and Skipwash never sees or stores full card numbers.
Bi-weekly and weekly subscriptions are billed monthly on a recurring basis. Your payment method will be charged automatically at the start of each billing cycle. Semester Plans are billed as a single payment at activation.
If your payment method is declined, Skipwash will retry the charge up to three (3) times over a five (5) day period. If payment remains unsuccessful after all retry attempts, your subscription will be suspended and no further pickups will be scheduled until payment is resolved. To reactivate, update your payment method in the App and clear any outstanding balance. Skipwash is not responsible for service interruptions caused by payment failures.
You may cancel a bi-weekly or weekly subscription at any time through the App or by contacting support@skipwash.com. Cancellation takes effect at the end of the current billing period. No refunds or credits will be issued for the current billing period. You will continue to receive service through the end of the period you have already paid for.
Semester Plans may be canceled at any time through the App or by contacting support@skipwash.com. NO REFUND WILL BE ISSUED. IF YOU CANCEL BEFORE THE SEMESTER PLAN IS FULLY USED, THE REMAINING UNUSED PORTION IS FORFEITED. SEMESTER PLANS ARE NON-REFUNDABLE AND NON-TRANSFERABLE, INCLUDING IN CASES OF EARLY MOVE-OUT.
You may pause a bi-weekly or weekly subscription for up to four (4) consecutive weeks through the App. During the pause period, no pickups will be scheduled and no billing will occur. Your subscription will automatically resume at the end of the pause period. Maximum two (2) pauses per twelve-month period. Pausing does not extend the subscription period. Notwithstanding the foregoing, Semester Plans cannot be paused.
You may upgrade or downgrade between bi-weekly and weekly plans. Changes take effect at the start of the next billing cycle. Skipwash may modify subscription pricing, plan availability, or plan terms upon thirty (30) days’ notice. Continued use after notice constitutes acceptance.
Skipwash may offer promotional pricing, discounts, credits, or incentives from time to time. Promotions are subject to their own terms and conditions, may be limited in duration and availability, and may be modified or withdrawn at any time. Promotional pricing does not establish a permanent or guaranteed price.
You agree to submit all claims and complaints that arise through the use of the Platform or the services provided through the Platform to support@skipwash.com within 24 hours of delivery with order number, description, and photographs. You acknowledge and agree that you shall not contact Service Providers or Partnered Buildings directly with a claim or complaint.
You acknowledge and agree that any claims or complaints submitted pursuant to Section 7.1 shall be investigated by Skipwash. Skipwash shall conduct such investigation, without limitation, QR scans, review of contents photographs, weight data, GPS, and timestamps. Skipwash shall make a determination, in its sole discretion, as to whether the claim or complaint is valid and, based on this determination shall determine if you are eligible for a refund in accordance with Section 7.7.
Skipwash retains sole authority to coordinate dispute resolution. Skipwash’s determinations regarding refunds and claims are final within the Platform’s internal process.
Skipwash will acknowledge receipt of claims within forty-eight (48) hours and will make best efforts to resolve the claim within fourteen (14) business days. Complex investigations may take longer. These timelines are service targets, subject to change, and do not constitute a binding contractual obligation.
Quality issues are the responsibility of the independent Service Provider. Skipwash may arrange a complimentary re-wash at no cost to you. If you prefer a refund, Skipwash will evaluate at its discretion. If a rewash is also unsatisfactory, Skipwash will issue a refund subject to the liability caps. No further rewash will be provided on the same order.
Skipwash shall coordinate logistics and facilitate resolution following a complaint or claim that arises as a result of a third-party Service Provider but shall not perform cleaning or delivery services.
Skipwash does not clean or deliver your items. The availability of cleaning and delivery services through our Platform does not indicate an affiliation with or endorsement of any product or service. Accordingly, we do not provide any conditions or warranties with respect to the products or services offered through our Platform.
Refunds are not guaranteed and are issued solely at Skipwash’s discretion, subject to these Terms and Conditions. Skipwash reserves the right to deny any refund request, including, without limitation, where the claim is unsupported by sufficient evidence, submitted outside the applicable claim period, or relates to pre-existing damage, normal wear and tear, or inherent risks associated with professional cleaning.
Refunds may also be denied for items that do not appear in the contents photograph, prohibited or non-compliant items, customer negligence, misuse of the services, fraudulent, misleading, or abusive claims, or any violation of these Terms and Conditions or Skipwash policies.
Where a refund is approved, it will be processed through Skipwash’s third-party payment processor, currently the company Stripe, using the original payment method where possible. Approved refunds are typically issued within five (5) to seven (7) business days following the completion of an investigation; however, processing times may vary and are not guaranteed.
You acknowledge and understand that professional cleaning carries inherent risks. Skipwash does not perform cleaning or delivery services and is not responsible for the quality, safety, or outcome for the cleaning services provided to you or your items by the Service providers.
You acknowledge and agree that Skipwash’s total liability for any lost or damaged item shall not exceed CAD $50.00 per item, and that Skipwash’s aggregate liability for any single lost or damaged order shall not exceed CAD $250.00 per order, regardless of the cause, unless you purchase Declared Value Coverage. You acknowledge and agree that claims for items and/or orders that are deemed to be valid as per Skipwash’s internal investigation process are limited to: i) four (4) valid claims per calendar year if the claim relates to a clothing item; and, ii) two (2) valid claims per calendar year if the claim relates to an order. You further acknowledge and agree that Skipwash is hereby fully released from any and all liability for any valid claims to the extent such claims exceed the stated limitation, to the maximum extent permitted by applicable law. Any refunds approved in accordance with Section 7.7 shall be subject to this provision.
These limits apply whether the claim arises in contract, tort (including negligence), strict liability, or otherwise.
If available, you can elect to declare a higher value and pay a surcharge in an amount as determined by Skipwash from time to time (the “Declared Value Coverage”). If you pay for Declared Value Coverage, you shall be exempt from the cap on liability set forth in Section 8.2 and you shall be entitled to submit a claim for an amount up to your specific elected amount you selected when paying for your Declared Value Coverage. If you do not purchase the Declared Value Coverage, Section 8.2 shall apply to your items regardless of their actual value.
You acknowledge and agree that Skipwash may apply reasonable depreciation based on item age, condition, original price, and fair market value.
You acknowledge and agree that Skipwash is not responsible for high-value items (designer garments, luxury fabrics, heirloom items) submitted without Declared Value Coverage. Skipwash is not liable for sentimental, emotional, or irreplaceable value under any circumstances. Compensation is limited to the monetary value of the item subject to the applicable cap, depreciation, and Declared Value Coverage (if applicable).
If you declare a value under Declared Value Coverage that is inflated, fraudulent, or unsupported by evidence, Skipwash may deny or reduce the claim and may apply the standard caps instead.
IN NO EVENT SHALL SKIPWASH BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR AGGRAVATED DAMAGES, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.
SKIPWASH’S SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT YOU CAN CLAIM UNDER SECTION 8.2 AND SECTION 8.3 (AS APPLICABLE).
You acknowledge and agree not to initiate a chargeback without first providing Skipwash three (3) days notice of your intention to initiate a chargeback process with your credit or debit card issuer. If you obtain a chargeback from your card issuer related to your payment of services with Skipwash without providing Skipwash notice thereof, Skipwash reserves the right, in its sole discretion, to suspend or terminate your subscription and the services provided by Skipwash.
You acknowledge and agree that if Skipwash determines that a claim is fraudulent, fabricated, or materially dishonest—including inflated value declarations, staged damage, or claims for items not submitted—Skipwash may deny the claim, suspend or terminate your account, and recover investigation costs from you.
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Skipwash, its affiliates, and Skipwash’s respective directors, officers, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising from:
Provided “as is” and “as available.” May be modified, suspended, or discontinued at any time. Skipwash is not liable for service interruptions caused by maintenance, upgrades, third-party service outages (Stripe, SMS, cloud hosting, GPS services), cyberattacks, or force majeure events, as defined in Section 18.
You understand and agree that the Platform and its entire contents, features, and functionality, including, but not limited to, all information, software, code, data text, displays, graphics, photographs, images, video, audio, music, broadcast, design, presentation, app/website layout, selection, and arrangement, are owned by Skipwash, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including, without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
Skipwash and all related names, logos, product and service names, designs, images, and slogans are trademarks of Skipwash or its affiliates or licensors. You must not use such marks without the prior written permission of Skipwash.
You may only use the Platform for your personal and non-commercial use.
You acknowledge and agree that the following conduct is prohibited by you and may result in account suspension or termination in accordance with Section 17 herein:
You acknowledge and agree that you shall not submit any prohibited items for laundry services arranged through the Platform, including those items set forth in Section 4 of the Care Guideline Policy, and that the submission of such prohibited items may result in account suspension or termination. Further, you acknowledge and agree that you are solely liable for any resulting damage, contamination, or injury that results from or is caused by your submission of such prohibited items.
The collection, storage, and maintenance of your personal information will be subject to the terms of the Skipwash Privacy Policy. Skipwash shall use all legal and regulatory, and reasonable organizational, physical, administrative, and technical measures, and security procedures to safeguard and ensure the security of your personal information and to protect your personal information from unauthorized access, disclosure, duplication, use, modification, or loss.
By providing your mobile number, you consent to transactional SMS including order confirmations, pickup/delivery alerts, tracking, security alerts, and/or schedule changes.
With your express consent, Skipwash may send you marketing and promotional text messages (SMS), including offers, discounts, announcements, and service updates, to the mobile number you provide.
You can opt-out of any SMS marketing by replying STOP, updating your settings, or emailing support@skipwash.com.
Orders are delivered on your building’s schedule to the designated location (for example: concierge, front desk, or your unit). You will be notified through the App when your order is delivered. If you do not collect a delivered order within twenty-one (21) calendar days, Skipwash may, at its sole discretion, dispose of or donate the unclaimed items. No refund, credit, or compensation will be issued for unclaimed orders. Skipwash is not responsible for items left at the designated delivery location after delivery confirmation.
Skipwash reserves the right, at its sole discretion and at any time, to suspend or terminate your access to its services, in whole or in part, without prior notice, if Skipwash reasonably determines that you are:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SKIPWASH SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, OR CLAIMS ARISING FROM OR RELATED TO ANY SUSPENSION OR TERMINATION OF SERVICES, INCLUDING LOSS OF ACCESS, DATA, OR ANTICIPATED BENEFITS.
Skipwash is not liable for delays or failures caused by events beyond reasonable control, including pandemics, government orders, strikes, natural disasters, utility failures, cyberattacks, and third-party platform outages.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
These Terms are subject to the Ontario Consumer Protection Act, 2002 and any other applicable consumer protection legislation. To the extent any provision of these Terms conflicts with mandatory consumer protection rights that cannot be waived or limited by agreement, such mandatory rights shall prevail. All other provisions of these Terms remain in full force and effect.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the Parties’ original intent.
The Terms and Conditions, our Privacy Policy, and care guidelines shall constitute the sole and entire agreement between you and Skipwash regarding the Platform and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms and Conditions operates, or may be construed, as a waiver thereof; and no single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
Skipwash is committed to providing an accessible Platform in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and applicable accessibility standards. If you experience accessibility barriers or require accommodations, please contact support@skipwash.com.
Skipwash may update these Terms and Conditions from time to time. For non-material changes, continued use of the Platform constitutes acceptance. For material changes that affect pricing, liability caps, or dispute resolution provisions, Skipwash will require affirmative acknowledgment (such as click-through acceptance in the App) before you can continue using the Platform. If you do not accept material changes, you may cancel your account and any active subscription.
In the event of any questions or concerns with respect to the foregoing Terms and Conditions, contact Skipwash at support@skipwash.com.
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