Care Guidelines

How we handle your clothes — and how to get the best results.

WHAT WE WASH

Wash & Fold Items

Everyday essentials we handle in our standard Wash & Fold service.

Everyday Clothing

Machine-washable basics cleaned with premium detergent and fabric softener.

  • T-shirts, polos, and casual tops
  • Jeans, pants, and shorts
  • Sweaters and hoodies
  • Casual dresses and skirts

Undergarments & Socks

Washed with care using gentle cycles where needed.

  • Socks and ankle socks
  • Underwear and undershirts
  • Bras (placed in mesh bags)
  • Athletic compression wear

Towels & Linens

Sanitized at high temperature for freshness and hygiene.

  • Bath towels and hand towels
  • Washcloths and face cloths
  • Bed sheets and pillowcases
  • Duvet covers (count as extra weight)

Athletic & Workout Gear

Odor-fighting wash cycle designed for synthetic fabrics.

  • Gym shirts and tank tops
  • Leggings and yoga pants
  • Sports bras
  • Moisture-wicking fabrics
DRY CLEANING

Dry Clean Items

Delicate and specialty items handled by professional dry cleaners.

Professional Wear

  • Suits and blazers
  • Dress shirts and blouses
  • Trousers and slacks
  • Ties and pocket squares

Specialty Items

  • Formal dresses and gowns
  • Wool and cashmere garments
  • Silk and delicate fabrics
  • Coats and outerwear
PACKING TIPS

Before You Pack Your Bag

Follow these simple guidelines to ensure the best results.

Do Include

  • Machine-washable everyday clothing
  • Towels, sheets, and pillowcases
  • Athletic and workout gear
  • Socks, underwear, and basics
  • Items with care labels attached

Do Not Include

  • Leather, suede, or fur items
  • Items with excessive pet hair (brush first)
  • Heavily soiled or contaminated items
  • Jewellery, electronics, or valuables
  • Items with hazardous substances
info

Stain Treatment

If you have a stained item, mark it with a note or flag it in the app. Our vendors apply targeted pre-treatment before washing. For best results, don't attempt to treat stains yourself before sending — some home remedies can set stains permanently.

OUR PROCESS

How We Care For Your Clothes

Every bag goes through a consistent, quality-controlled process.

  1. Inspection

    Each item is inspected on arrival. We check for stains, damage, and special care labels. Items requiring dry cleaning are separated automatically.

  2. Sorting

    Your clothes are sorted by colour, fabric type, and wash temperature. Darks and lights are always washed separately.

  3. Washing

    We use premium, eco-friendly detergent and fabric softener on every load. Water temperature and cycle are matched to fabric requirements.

  4. Drying

    Items are dried at appropriate temperatures. Delicate items are air-dried when care labels indicate. We never over-dry.

  5. Folding & Packaging

    Everything is neatly folded and placed back into your QR-coded bag. Dry-cleaned items are returned on hangers in garment bags.

  6. Quality Check

    A final quality check ensures everything meets our standards before your bag is sealed and dispatched for delivery.

GUARANTEE

Free Re-Clean Guarantee

Not satisfied with an item? Let us know within 24 hours of delivery and we'll re-clean it at no extra cost. No questions asked.

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