Last updated: June 2026
This Privacy Policy (the “Policy”) explains how Skipwash Corp. (“Skipwash,” we, us, or our”) collects, uses, discloses, stores, and protects personal information in connection with its private, building-exclusive laundry and dry-cleaning coordination platform (the “Platform”), including the Skipwash website, mobile applications (“App”), and related services.
Skipwash operates as a private residential amenity available exclusively to residents of buildings that have an active partnership with Skipwash (“Partnered Buildings”). This Policy should be read together with the Skipwash Terms & Conditions.
By creating an account, placing an order, or otherwise accessing or using the Platform, you consent to the collection, use, and disclosure of personal information as described in this Policy. If you do not agree, you must not use the Platform.
Skipwash is committed to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (“CASL”), the Ontario Consumer Protection Act, 2002, and all other applicable Canadian federal and provincial privacy laws.
Table of Contents
Skipwash operates a managed coordination platform that facilitates laundry and dry-cleaning pickup and delivery services performed by independent third-party vendors (each a “Vendor”) and delivery partners (“Delivery Partners/Providers” and collectively with Vendors, “Service Partners/Providers”). Skipwash does not perform cleaning, pressing, dry-cleaning, or processing services itself. Skipwash does not perform the physical pickup or delivery logistics itself.
Skipwash acts as the primary data controller for personal information collected through the Platform. Skipwash exercises centralized oversight over service coordination, chain-of-custody tracking, dispute resolution, quality enforcement, and payment administration.
Service Partners act as data processors under Skipwash’s instructions and are subject to contractual confidentiality and data-protection obligations. Service Partners may only use personal information to perform their specific functions and must delete all personal information within thirty (30) days of contract termination.
This Policy applies to personal information collected:
This Policy does not apply to third-party websites, services, or applications not controlled by Skipwash, including but not limited to payment processor websites or building management portals. If you follow a link to a third-party website, engage a third-party plugin, or engage use a third-party company through the Platform, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, plug-ins, or companies, and we encourage you to read the privacy policy of every website you visit. For clarity, this applies to the inputting of your billing information with the company Stripe, the third-party payment processing company Skipwash engages to process account payments.
We will require you to provide the following information:
As you navigate or interact with the Platform, information automatically collected may include:
Skipwash utilizes a proprietary QR code and weight-tracking system to maintain a chain of custody for every order. At each stage of the service process, the following data is collected through the App:
This data is used for liability determination, dispute resolution, fraud prevention, and quality enforcement. It is the authoritative record for all claims.
Payments are processed by Stripe, Inc., a PCI DSS Level 1 certified payment processor. Skipwash does not store, process, or have access to full credit card numbers. Skipwash may receive and retain:
If necessary to provide Skipwash’s services, the following information may be disclosed to Service Partners:
The following information shall be disclosed or obtained by Building Partners:
Skipwash does not disclose individual order details, preferences, or account information to Building Partners or Service Partners, except in aggregate or anonymized form.
Skipwash uses personal information for the following purposes:
| Purpose | Examples of Information Used |
|---|---|
| Verify residency and eligibility | Name, address, unit, building affiliation |
| Create and manage your account | Name, email, phone, credentials, subscription details |
| Provide and coordinate services | Order details, preferences, instructions, building/unit, schedule |
| Process payments, refunds, and billing | Payment tokens, transaction records, subscription status |
| Maintain chain of custody | QR scan data, photographs, weight records, GPS, timestamps |
| Deliver orders and confirm delivery – including to provide you with the services you have purchased from us | Address, unit, building setup, delivery photographs, GPS |
| Communicate order updates and notifications | Email, phone (SMS), in-App notifications |
| Investigate disputes, claims, and quality issues | QR data, photographs, weight records, communications, statements |
| Detect and prevent fraud | App integrity data, device info, transaction patterns, claim history |
| Enforce Platform policies and quality standards | Service Partner performance data, SLA metrics, incident reports |
| Improve Platform performance and user experience | Usage data, error logs, anonymized analytics |
| Comply with legal and regulatory obligations | As required by PIPEDA, CPA, tax law, court orders |
| Respond to your inquiries and support requests | Communications, account data, order history |
| Administer subscription pauses and cancellations | Subscription status, billing records, pause history |
The above chart is for customer reference purposes only and Skipwash shall, in accordance with its obligations under PIPEDA, destroy, delete, or anonymize all personal information other than that which Skipwash is expressly authorized to retain or as otherwise set forth herein.
Skipwash discloses personal information only as necessary for the purposes described in the following:
Independent cleaning Vendors receive limited personal information strictly necessary to process your order, including, but not limited to: order details, QR code data, and any special instructions. Vendors act under Skipwash’s instructions and are contractually bound by confidentiality, data-protection, and non-circumvention obligations sufficient to protect your personal information in accordance with the terms and conditions of this Policy. Vendors are prohibited from using customer information for any purpose other than performing services, and from copying, extracting, or building marketing lists from Skipwash data.
Independent delivery partners receive limited personal information necessary for pickup and delivery, including, but not limited to: building address, unit number or delivery location, order identifiers, and QR code data. Delivery partners are subject to the same confidentiality, data-protection, and non-circumvention obligations as vendors. Drivers must comply with App integrity requirements and will be required to delete customer data after deliveries are complete. Delivery Partners shall be bound in writing by confidentiality and other obligations sufficient to protect your personal information in accordance with this Policy.
Building Partners provide residency information to Skipwash for eligibility verification. Skipwash does not share individual order details, preferences, claim history, or account information with Building Partners. Building Partners may receive aggregate, anonymized usage data (e.g., total number of active users in the building).
Stripe, Inc. shall process all Skipwash payment transactions. Skipwash shares the minimum information required for payment processing, including transaction amounts, payment tokens, and billing details. Stripe’s privacy practices are governed exclusively by Stripe’s own privacy policy. By using the Platform, you acknowledge that you have reviewed and agree to Stripe’s applicable privacy and data-handling policies, and that Skipwash is not responsible for Stripe’s data practices.
Skipwash may share limited personal information with trusted third-party service providers who assist with Platform operations, including cloud hosting, analytics, customer support tools, SMS/email delivery, and fraud prevention. These providers process data under contract and are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Policy.
Skipwash may disclose personal information where required to: comply with applicable law, regulation, court order, or governmental request; enforce our Terms & Conditions or other agreements; if Skipwash believes disclosure is necessary or appropriate to protect the rights, property, or safety of Skipwash, our users, or the public; or respond to fraud investigations or criminal referrals.
Personal information may be disclosed or transferred in connection with a merger, acquisition, reorganization, financing, or sale of assets, provided the receiving party agrees to protect personal information consistent with this Policy. You will be notified of any such transfer as required by law.
Skipwash may disclose personal information for purposes not described in this Policy if we obtain your express consent.
Skipwash collects and uses residency and building affiliation data to:
If a building partnership terminates, Skipwash will:
Skipwash’s proprietary QR code and weight-tracking system creates an auditable chain of custody for every order. This section explains how tracking data is collected, used, and stored.
At each scan point (customer pickup, vendor intake, vendor completion, delivery), the App is intended to record: a photograph of the bag, bag weight, GPS coordinates, and a timestamp. Additionally, vendors photograph bag contents upon opening (Contents Photograph), and delivery partners photograph the bag at the delivery location. While such records are used to support chain-of-custody tracking and service verification, the recording of scans, photographs, weights, GPS data, timestamps, or other information at every scan point is not guaranteed. Skipwash and its Service Providers will use reasonable efforts to complete and maintain such records at each applicable stage of the service process.
Chain-of-custody data may be used for the following key purposes:
Upon delivery, reasonable efforts will be made to take a photograph of your bag at the exact delivery location showing the bag and identifiable surroundings (e.g., your unit door, concierge desk, secure area). This photograph is used to confirm successful delivery and is retained as evidence in case of a “I didn’t receive it” dispute.
GPS coordinates are intended to be recorded at each scan point to verify the physical location of pickups, vendor handoffs, and deliveries. GPS data is used solely for chain-of-custody verification and dispute resolution. Skipwash does not continuously track your location and does not use GPS data for marketing or advertising. The recording of GPS coordinates is not guaranteed by Skipwash or its Service Partners but will use reasonable efforts to complete and maintain such recordings.
For the purpose of dispute resolution, we shall retain chain-of-custody data (QR scans, photographs, weight records, GPS) collected until the later of: a) two (2) years from the date of termination of your subscription; or, b) until an ongoing claim or dispute is resolved. After the retention period, data is securely deleted or anonymized.
When you submit a claim or dispute, Skipwash collects and processes personal information, including photographs, written descriptions, receipts, timestamps, and communications, to investigate and resolve the issue. Skipwash may share relevant claim information with Service Partners involved in the order, strictly for investigation purposes.
Dispute-related information is used solely for: claim investigation and resolution, fraud detection and prevention, enforcement of Platform quality standards, and cost recovery from responsible Service Partners. Dispute records are retained in accordance with Section 7.5 herein.
Skipwash retains personal information only as long as reasonably necessary for the purposes described in this Policy. Specific retention periods include:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account data (name, email, phone, address, unit) | Active account period + 30 days after closure | Account management, and PIPEDA deletion rights |
| Payment transaction records, invoices, refund records | Up to 7 years after the transaction | Tax, legal, and accounting compliance (CRA requirements) |
| Order history and subscription records | Up to 7 years | Tax, legal, and accounting compliance |
| QR scan data, photographs, weight records, GPS | 2 years after order date (longer if dispute pending) | Dispute resolution, fraud prevention and quality enforcement |
| Delivery photographs | 2 years after delivery date | Delivery confirmation and dispute resolution |
| Contents Photographs | 2 years after order date | Missing-item and pre-existing-damage claims and dispute resolution |
| Dispute and claim records | 2 years after resolution | Dispute resolution, fraud prevention and legal compliance |
| Communications (support emails, SMS, in-App) | 2 years after last interaction | Service improvement and dispute support |
| Usage and analytics data | 2 years (anonymized data may be retained indefinitely) | Platform improvement |
| Marketing consent records | Duration of consent + 3 years | CASL compliance |
The above chart is for general informational purposes only to provide you with a general overview of how long your information may be retained in certain circumstances. Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
Upon account closure, personal information (name, email, phone number, address, unit number, building affiliation) is deleted, erased, anonymized, or destroyed within thirty (30) days. All applicable records, including without limitation, payment transaction records, invoices, refund records, and any other similar materials shall be retained for up to seven (7) years as required for tax, legal, and accounting compliance. Anonymized, non-identifiable data may be retained indefinitely for analytics.
You may request account closure at any time by contacting support@skipwash.com. Upon receiving your request, Skipwash will:
Account closure does not discharge or waive any outstanding obligations, including, without limitation, unpaid balances, unresolved claims, or ongoing or pending dispute investigations.
You may also request deletion of specific personal information without closing your account by contacting our Privacy Office. Such requests will be evaluated under PIPEDA and may be subject to exceptions where retention is required for legal, tax, or legitimate business purposes.
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at support@skipwash.com. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Skipwash implements administrative, technical, and physical safeguards designed to protect personal information, including:
| Safeguard | Details |
|---|---|
| Encryption in transit | TLS 1.2+ for all data transmitted between your device, the App, and Skipwash servers |
| Encryption at rest | AES-256 encryption for stored personal data |
| Password security | Passwords stored using industry-standard one-way hashing; never stored in plain text |
| Access controls | Role-based access; only authorized personnel access personal data on a need-to-know basis |
| Payment security | Card data processed exclusively by Stripe (PCI DSS Level 1 certified); Skipwash never stores full card numbers |
| Vendor/delivery platform access | Restricted to authorized personnel; MFA where available; credential sharing prohibited; internal access logs required |
| Monitoring | Security monitoring, anomaly detection, and logging for unauthorized access attempts |
| Vendor security reviews | Contractual security obligations for all Service Partners; data breach notification within 24 hours |
| App integrity | Detection of modified, rooted, or jailbroken devices to prevent fraud |
| Breach notification | In compliance with PIPEDA; affected individuals and the Privacy Commissioner notified as required |
No system is completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
You are responsible for safeguarding your login credentials, using a strong and unique password, logging out of shared devices, and notifying Skipwash immediately of any suspected unauthorized access to your account.
Under PIPEDA and applicable provincial privacy legislation, you have the following rights:
| Right | How to Exercise | Notes |
|---|---|---|
| Access | Request a copy of the personal information Skipwash holds about you | Identity verification required; response within 30 days |
| Correction | Request correction of inaccurate or incomplete personal information | Skipwash will update records and notify relevant parties |
| Deletion | Request deletion of personal information | Subject to legal retention requirements (see Section 9 herein); account closure triggers automatic deletion (see Section 10 herein) |
| Withdrawal of consent | Withdraw consent for non-essential processing | May limit Platform functionality; does not affect lawful processing prior to withdrawal |
| Information about practices | Request details about Skipwash’s privacy practices and policies | Contact Privacy Office |
| Complaint | File a complaint about Skipwash’s privacy practices | Contact Privacy Office or the Office of the Privacy Commissioner of Canada |
To exercise any of these rights, contact our Privacy Office at privacy@skipwash.com. All requests require identity verification and will be handled within legally required timelines (typically thirty (30) days). Skipwash will not charge a fee for access requests except in cases of excessive or repetitive requests, as permitted by law.
Skipwash uses limited cookies and similar technologies that are necessary for the operation of the Platform. Such cookies include:
| Type | Purpose | Duration |
|---|---|---|
| Authentication cookies | Keep you logged in and verify your identity | Session / persistent |
| Security cookies | Detect fraud, prevent unauthorized access, and protect against CSRF attacks | Session |
| Performance cookies | Monitor App performance, error rates, and load times | Up to 12 months |
| Analytics cookies | Understand Platform usage to improve features and experience | Up to 12 months |
Skipwash does not operate as an advertising network and does not use cookies for behavioral advertising, ad targeting, or cross-site tracking. Tracking is limited to purposes proportionate to Skipwash’s private amenity model.
You may control cookies through your browser or device settings. Disabling certain cookies may limit Platform functionality (e.g., you may not be able to remain logged in).
By using the Platform and providing your mobile number and email address, you consent to receive transactional communications related to your orders and account, including: order confirmations, pickup and delivery notifications, tracking updates, schedule changes, payment confirmations, security alerts, and account notices. These communications are necessary for service delivery and are not considered commercial electronic messages under CASL.
With your express opt-in consent, Skipwash may send promotional communications, including offers, discounts, new service announcements, and seasonal promotions. Marketing communications are entirely voluntary and will not affect your service.
You may opt out of marketing communications at any time by: (a) replying STOP to any marketing SMS; (b) clicking the unsubscribe link in any marketing email; (c) updating your preferences in the App; or (d) contacting support@skipwash.com. Opt-out from marketing does not affect transactional communications.
All commercial electronic messages sent by Skipwash comply with Canada’s Anti-Spam Legislation (CASL), including sender identification, contact information, and unsubscribe mechanisms. Standard carrier messaging and data rates may apply to SMS communications.
Skipwash primarily processes personal information in Canada. However, some personal information may be processed, stored, and transferred to and in the United States or other jurisdictions where Skipwash’s service providers (including cloud hosting, payment processing, analytics, and customer support) operate, with different privacy laws that may or may not be as comprehensive as Canadian law.
When personal information is transferred outside Canada, Skipwash ensures appropriate contractual safeguards are in place, including data processing agreements that require the receiving party to protect personal information to a standard comparable to Canadian privacy law. You acknowledge that personal information processed outside Canada may be subject to the laws of those jurisdictions, including lawful access requests by foreign courts, governments, or law enforcement.
The Platform is intended for adults aged eighteen (18) and older. Skipwash does not knowingly collect personal information from children under the age of thirteen (13). If you believe a child has provided personal information to Skipwash, please contact our Privacy Office immediately and we will take steps to delete such information.
Skipwash accounts are individual. Account sharing between residents, household members, or any other persons is not permitted. Each person who wishes to use the Platform must create their own account with their own personal information. This policy ensures the accuracy of personal information, the integrity of the chain-of-custody system, and the ability to process claims only from the account holder.
Skipwash shall anonymize your personal information when identifying you as a customer to its Service Partners. However, from time to time, Skipwash may need to disclose limited personal information to Service Partners in order to address or investigate claims. Skipwash will provide anonymized data whenever possible, shall never disclose more information than necessary, and shall impose strict data-protection obligations on all Service Partners regarding the personal data that is disclosed.
Skipwash is committed to providing an accessible Platform in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and applicable accessibility standards. This includes providing accessible formats of this Privacy Policy upon request. If you experience accessibility barriers or require accommodations when exercising your privacy rights, please contact our Privacy Office.
Skipwash may update this Policy from time to time to reflect changes in our practices, legal requirements, or Platform features.
In the case of non-material changes to this Policy, it is our policy to post such changes on our website and App. Your continued use of the Platform shall constitute your acknowledgment and acceptance of such non-material changes.
In the case of material changes, such changes will be communicated to you by email, in-App notification, or SMS as required by law and may require your affirmative acknowledgment before you may continue to use the Platform.
The “Last Updated” date at the top of this Policy indicates when the most recent revision was made. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Platform and this Policy to check for any changes.
For questions, requests, or concerns regarding our foregoing privacy practices, contact Skipwash’s Privacy Office at privacy@skipwash.com.
For general inquiries and support, contact support@skipwash.com.
We respond to privacy inquiries within thirty (30) days, or as otherwise required by applicable law.
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
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